Aug
17
2010

Digital Barcodes: The Present and Future of Mobile Marketing

digital-barcode

The past few years have seen many innovations in the world of mobile marketing, one of the biggest being the use of digital barcodes. Digital barcodes, or Quick Response codes, are barcodes that, when scanned using a mobile device’s QR code reader, lead users to promotional information designated by the creator. We believe digital barcodes will help mobile marketing finally break into the mainstream. They create a more intimate experience for users as well as increase the effectiveness and response time of opt-in marketing campaigns.

The biggest advantage to a digital barcode campaign is an increase in user engagement. Digital barcodes create a more enticing, personal experience for users that is hard to replicate in other mediums. They also have the ability to quickly show the success of a campaign based on the number of scans per location, which can be measured at any time. Additionally, digital barcodes can drive quality traffic to a company’s website or landing page, allowing for targeted marketing. Finally, consumers that use the bar codes are showing an immediate interest, making it easier for companies to get visitors to interact with their product or service.

This is perfectly demonstrated by a digital barcode campaign that was recently launched by Calvin Klein to support their new lines of X jeans. Billboards were placed in New York and Los Angeles with a digital barcode on them in place of the normally racy billboard. If scanned, the ad promised an uncensored version for private viewing. With the campaign, Calvin Klein enticed consumers to visit its site under their own volition and to engage with their new product in influencer markets.

QR Codes have also been used for other types of campaigns. The nonprofit group Women of the Storm used digital barcodes to rally support for restoration of the Gulf Coast after the BP oil spill. The Be the One Campaign, with the assistance of ScanLife, created a digital barcode that leads to their website. This barcode was then put on display in Times Square as well as printed on stickers and T-shirts. To date, it has resulted in over 120,000 people signing up to support their cause.

While there are many advantages to a digital barcode campaign, there are some drawbacks to be considered. The technology is still very new and in most cases requires a smartphone. Marketers will also need to make sure they have a significant web presence. With this type of campaign, companies must ensure that consumers will remain engaged once they hit the landing page or the campaign is destined to fail.

This technology is an exciting look into the future of marketing. We are currently utilizing one on our building for our Google business listing and believe that digital barcodes offer many options for engaging the audience with creative, versatile opt-in marketing campaigns. While there are still some issues to work around, this technology offers the ability take mobile marketing to a whole new level.

If you or your company is interested in learning more about the potential for digital barcode campaigns, please contact Michael Garten by phone (949.698.2983), on Twitter or through Linkedin.


Jul
16
2010

Online Video Marketing: Relatable, Engaging Content Leads to Successful Campaigns

online-video

Online video is a major part of the interactive world and many say it’s the future of marketing. However, it wasn’t until recently that we’ve seen companies actively use it to reach audiences online. Toyota (apart from the recall woes faced earlier this year) and Levi’s have shown great leadership with their current campaigns. Inspired by Reel SEO’s tips for creating a web series, we believe these brands hit the nail on the head with content that centers on universal truths for the target audience, encouraging them to contribute, watch and share with others.

Toyota
Toyota’s Sienna Family changed the way we viewed automobile advertising, especially after the now famous Swagger Wagon music video took the web by storm. Armed with (self-professed) A+ parenting skills, the family gave parents and minivan drivers the opportunity to chuckle at the well-known steps new parents take to meet varying family needs. Taking a step back from traditional car ads, Toyota developed a campaign around an engaging, sitcom-style series of online videos that don’t push warranties, pricing and the like.

Already, millions have gone out of their way to meet the family. As Spork Marketing Blog notes, unlike traditional TV advertising, “online video viewers have elected to watch your content – it’s not being forced upon them.” With nearly 3 million YouTube channel views and over 4 million views of Swagger Wagon alone, Toyota has achieved an online video marketing success.

Levi’s
The popular clothing brand grabbed Mindgruve’s attention with “Ready to Work” (an extension of their “Go Forth” campaign), which documents the new pioneers of Braddock, PA, through an 11-part online video series.

Unlike Toyota’s series of laughable family quirks, this series of online videos pull at the heart strings by tapping into the idea of hard work, a theme integral to America and Levi’s roots, while also highlighting a very real concept many have faced in light of economic highs and lows, starting over. These personal narratives will be carried through the entire series as it showcases the potential of Braddock residents, including Braddock’s Mayor who expresses his passion for the town with heartfelt tattoos.

Still early in the campaign, Levi’s made the right decision to captivate their audience by leveraging their Facebook Page and YouTube channel. The use of their social network makes the series easily accessible to those already interested and is sure to help spread the word about this resilient community and Levi’s brand.

Done correctly, online videos can be an engaging medium and possess the ability to enhance your marketing with repeated viewing, sharing and meaningful discussion. While there is no surefire way to guarantee a hit, choosing and executing on a theme universal to your audience is a good first step.


Jun
15
2010

The No Fold Philosophy: Hierarchy, Content and Strategy Eliminate Barriers

no-fold

“The fold.” Clients are concerned with it, advertisers want to be above it and web designers continue to argue its existence. Though this term makes sense in the newspaper industry, when it comes to web design, our philosophy is that “the fold” is dead. Hierarchy of content, a well-defined design strategy and user habits now dictate a successful website, ultimately leading users to discover the content that falls, as we like to call it, “below the screen.”

In its original application, “the fold” described which stories appeared above or below the fold in a newspaper, where content above the fold was visible to a potential buyer. Though newspaper content is bound to the preset sizes, content for a website is not, and as Three Minds accurately notes, “not everything on a web page needs to be located within an 800 x 600 layout.”

This leads us to the guiding light of our “No Fold” philosophy: a hierarchical structure of web content. Simply put, the most important content should come first and engage the user. If the first piece of content on the viewable screen does its job, users will be encouraged to scroll down the page to continue the interaction and see what other important information is provided.

Hand-in-hand with hierarchical content is design strategy. Based on advances in technology and hardware, what falls “below the screen” is different for every user, which means a well-defined design strategy cannot be ignored. Utilizing design cues, including images that anticipate more content, anchor links that jump further down the page and cleaner layouts, will encourage site visitors to explore the page. In support, according to research done by ClickTale, scrolling has become a natural practice among users and is associated with forward-thinking web design.

Finally, we believe the infamous “fold” no longer dictates a successful website because users are smarter and will search for the information they’re looking for – even if it means venturing “below the screen.” To help prove our point, CXPartner’s research shows that users don’t mind scrolling the page and that heat maps show a strong concentration on the scroll bar. Furthermore, when there is less content on the viewable screen, users are more likely to explore what is below it.

The only exception to our “No Fold” philosophy is advertisers. They have the right to be “above the fold” because ultimately their dollars help pay for the design, whether it is fold-centric or not.

Moving forward with our philosophy in hand, we will encourage clients and fellow agency folk to realize that newspaper is, in fact, the only thing that physically folds. Web pages are a different medium and capable of much more when coupled with a hierarchical content structure, design strategy and the realization that users intelligently seek out content to discover what lies “below the screen.”


May
20
2010

Social Media Measurement: Company-specific Goals Determine Best KPIs

social_media

Let’s face it, since the emergence of social media, marketers have been struggling to find the best ways to measure whether or not their investment in it is paying off. With all the simple measurement tools available, emphasis continues to be placed on baseline ROI and industry-standard Key Performance Indicators (KPIs). However, we cannot forget that the value of social media isn’t simply based on standard measures, it’s about meeting your defined strategic goals. By focusing on how your creative intends to engage your audience, you can discover company-defined KPIs that reveal true social media success.

Cory Treffiletti hit the nail on the head when he explained that “the industry can provide guidance, but it can’t do the work for you.” Due to the importance placed on ROI and lack of focus on each individual company’s defined goals for their social media strategy, marketers are flocking to various measurement tools to utilize metrics they’ve been told are important. It’s an issue of standard measurement versus customized KPIs, such as positive brand endorsements regarding a product launch or link sharing regarding new customer care initiatives. Although certain tools can be useful in tracking basic metrics, such as interactions and community size, defining social media success beyond that is up to you!

For example, Vitrue’s Social Page Evaluator tool, which estimates the dollar value of a Facebook page based on a variety of metrics, is just that – a tool. It measures a small, ROI-focused piece of the larger puzzle. The problem is that it’s giving companies the opportunity to neglect what is important, the true value and overview of their efforts, and what will actually impact their success. And While Vitrue admits that their Evaluator won’t give a well-rounded success measure of any page, baseline ROI still appears to be the driving force for measurement considering 27,000 Facebook pages were evaluated within the first 36 hours of launch.

We’re not knocking tools that help measure the value or size of your social presence. What we’re saying is that the industry can’t tell you what is important for tracking YOUR success. It’s time to look at your current social strategies and define the goals that serve your needs. Keeping these goals in mind, you will be able to handpick the KPIs to use when monitoring if you’re achieving what you set out to do.

As social media continues to change, it will be up to you to determine the metrics most relevant to properly tracking your brand’s investment in social media.


Apr
13
2010

Cause Criteria: Consumers Get Cause-centric, Should Your Brand Follow?

cause-marketing

Cause marketing is nothing new. Yoplait has been supporting breast cancer research for years. What is new, are the “New Affluents,” who spend over $303 billion a year in the U.S. on their favorite brands. With their spending power, this group is single-handedly redefining what makes a “good” brand, including if that brand represents integrity and authenticity through charitable efforts.

But that’s not all. According to a report done by Cone based on nonprofit partnerships, “59% of Americans are more likely to buy a product associated with the partnership.” Similarly, Bob Gilbreath reports that 71% of consumers continue to give despite the economic downturn, 87% would switch to a brand partnered with a good cause and 50% would pay more for cause-related products.

So what is a brand to do? Mindgruve believes there are some basic criteria you should consider before rushing into the cause-marketing space. Standing behind a cause with an innovative marketing campaign is a great way to connect with your consumers and build brand awareness. However, the wrong cause and campaign may force people to view your efforts as a weak attempt to stay relevant. Take a moment to review and carefully think about what will work for you.

  1. Is your cause relevant to your brand? Tyson’s hunger relief program and Haagen-Dazs’ Help the Honeybee initiative both support relevant causes by giving food to those in need and saving honeybees, respectively. Coupled with engaging online efforts, such as Haagen-Dazs’ field tour, Beeboy dance video and personalized honeybees, they demonstrate an understanding of consumer interests and areas where their brand can have impact.
  2. Is it meaningful to you AND your consumers? Just because a cause makes sense, doesn’t mean it holds meaning with your staff and your consumers. After surveying women around the world, Dove’s Campaign for Real Beauty was created to combat low self-esteem and beauty stereotypes among young girls and women. Dove has been criticized for this campaign and called hypocritical, but they identified an issue many ignored and are providing meaningful conversation and support for it.
  3. Will it engage your consumers? Pepsi has set a new standard with Pepsi Refresh Project. Not only did they take a strong step into social media, they got their consumers to actively participate in good deeds by providing the chance to submit a cause, vote and help determine how Pepsi’s donation will affect communities. The same individual impact can be found in the relaunched American Express Members Project, which also allows participants to vote for charities, volunteer and donate.
  4. How do you want to commit? Long-term or short-term? Donor or defining the needs? While a lasting partnership like Yoplait has with the Susan G. Komen Foundation can span a decade and raise millions of dollars, it’s important to consider the growth, evolution and scale you expect for your company as well as its relation to the cause. Serving short-term needs, like Mindgruve did with client Sunfood to raise donations for the Haiti Earthquake through the International Rescue Committee, can also provide great engagement with a simpler company commitment.
  5. **BONUS** New companies, can you build a cause into your business structure? TOMS Shoes, founded in 2006, saw a need and the opportunity to meet it. Its mission is simple, “with every pair you purchase, TOMS will give a pair of new shoes to a child in need.” This is an extreme example, but should the opportunity present itself, creating a company around a cause can successfully serve the world while also building your business, brand and customer base.


Just like the examples we’ve listed, or with any successful campaign, a well done cause marketing plan is genuine, engaging and builds awareness. Think carefully about the details of a cause – How your brand relates to it? If your consumers will care about it? And what you can commit to it? – before making a decision. If you do, the cause and your business will both see great returns from your efforts.